Please note that Ohana Rooms is primarily a women’s accommodation, dedicated to providing a safe and inclusive environment for women, trans, and non-binary guests with children up to the age of 13. We pride ourselves on being queer-friendly and strive to create a welcoming community where all guests can feel comfortable.

By placing a booking with us you as the lead guest and your booking party agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking.

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Booking Process

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To place a booking with us the lead guest must be at least 16 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission. To secure a booking we require a deposit of 30% in advance . Deposits are refundable under the conditions set-out here within. Payments can be made via online banking All guests agree to respect the privacy and peace of all the other staying guests, neighbours and the owner at all times. We reserve the right to cancel a booking with immediate effect if guests are not honoring this agreement.

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Check-in & Check-out

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Guests must check-in and check-out by the times stated below;

• Check-in: from 15:00pm on day of arrival

• Check-out by: 11:00am on day of departure

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Cancellation, Returned Deposit & Non-Arrival Conditions

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Guests who need to cancel a booking should contact us as soon as possible. Deposits already paid are only returned in accordance with the following conditions;

• Cancellation made 15 days or more in advance of arrival date = Full deposit refund

• Cancellation made 14 days or less of arrival date = 50% of deposit refund

• Cancellation made 7 days or less before arrival date = No refund issued, full amount of booking due

Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit their deposit paid and the full amount of the booking will be due. It is suggested that booking guests take out appropriate holiday / cancellation insurance where required.

In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.

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Damages & Lost Property

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We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys will incur a replacement charge per key.

Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners, we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belongings before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.

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Smoking

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Smoking of any tobacco products including, but not limited to cigarettes, pipes, e-cigarettes, e-liquids, cigars, snuff or chewing tobacco, is only allowed on balconies.